WOOFY provides an allergen filter tool to help you to select suitable foods and treats for your furry babies, completely avoiding the occurrence of allergies, itching or redness and swelling.
If your baby is not allergic to food, you can choose foods and snacks based on age, body size, or their preferred taste!

Change the main food needs time, and follow the way step by step.

You can expect 7 to 10 days to gradually change the main food for the dog, so that their stomach and intestines can slowly get used to it.

The cat's food changing period is relatively long, and the conversion time can be kept for 1 to 2 months.

Start from 25%, to 50%, and then 75% to 100%.

Our products are available in our online store. You can also purchase them online or in-store at our dealers.

Details of delivery charges can be found on the Delivery page of our website.

For details on how to get free shipping, please see the Shipping page of our website.

Creating your account allows you to easily track the progress of your order, modify your information, download your invoices, directly change your password or find your purchase history. Creation is not mandatory when placing an order in the online store Woofy. You can choose guest mode to purchase.

If you've forgotten your password, don't worry, it only takes a few steps to reset it! First, click on "Forgot your password?" If the email provided belongs to a Woofy account, a new password will be automatically generated and emailed. You can then change your password in "Personal Space" under the "Account Information" option. The problem still cannot be solved? Contact our customer service team for assistance.

If you would like to check your order history or download an invoice, please open your personal account page in My Account, "My Orders" section, only orders placed while you are logged in to your account will appear, in "Guest Mode" Orders cannot be added to a personal account later.

Do you want to delete your Woofy account? You can delete your account by contacting our customer service team, deleting your account will mean you will no longer have access to your purchase history.

You will receive a confirmation email a few minutes after placing your order. Once your order is shipped, we will send you another email with the shipping tracking number for your package. If you do not receive the email, please check your spam folder. Need more information? Simply go to My Account to check the status of your order:

- Processing: This means our logistics team is preparing your order, ready for shipment.

- Completed/Delivered: This means your order has left our warehouse and is in the care of our carrier. Once this happens, track your package on your shipping partner's website!

Once you place an item in your cart, it will remain there for a few minutes to give you time to complete your order. After this time, the items will appear in your shopping cart but will no longer be reserved for you. Please note that your order will expire after a period of time unless you complete it by making payment. If this happens, please manually put the item back into your cart.

You've checked out but another item appeals to you? If your order hasn't shipped yet, you can still add items. To do this, please contact our customer service team via email today. We will hold off on shipping and tell you how to add items.

Did you purchase the wrong item and want to change your order? If your package hasn't shipped yet and there's still time, contact our customer service team via email today.

To check the status of your order, please log in to your account using your email address and password. The order interface will display the status of your order as "Waiting for Payment", "Processing" or "Shipped".

If you haven't heard anything about your Woofy order, please first check your spam or spam folder for a confirmation email. You can also check whether the order is listed in your purchase history (by logging into My Account). If your order is not listed or appears as "Processing" or "Completed," please contact our customer service team. Your payment may not have been completed yet. Please note that during sales, promotional periods and at the end of the year we are very busy processing customer orders and processing times may take slightly longer.

We know you want to receive your Woofy order. We also can’t wait for you to own the products we are most proud of. Our logistics team does everything possible to ship your order as quickly as possible, with average dispatch speeds within 24 to 48 hours (excluding weekends and public holidays). Please note that during promotions and New Year holidays we are very busy processing customer orders and processing times may take slightly longer.

There are two options for canceling a paid order:

- Your order has not been sent yet: contact our customer service department immediately using our online contact form

- Your package has been sent or has arrived at the delivery address: fill out the returns form, use us now Contact our customer service department using the online contact form

Information you provide through our website is strictly confidential. It is not shared with any third parties

- other than the delivery company - and is used exclusively to fulfill your order: - Your postal address enables us to deliver your parcel - Your email is shared if you subscribe to our weekly e-newsletter address, which will only be used to send you our newsletter.

- Your email address allows us to send you an electronic invoice, confirmation that your package has been delivered to the courier company, and your package tracking number

- Finally, we can use your phone number to contact you when the order happens: Contact (incomplete address information, package returned by courier company, etc.).

Customer Account In accordance with data protection regulations, you can modify your personal data at any time or even delete it. To do this, please log in to your account using your email address and password.

You can unsubscribe from our newsletter at any time by clicking on the link: "Click here to unsubscribe", which is located at the bottom of our newsletter.

You can pay by credit card.

You can purchase through the Woofy website with complete confidence. Payments are completely secure and guaranteed by our bank or third party payments. None of your confidential data is stored on our website. Once entered, the bank or third-party payment automatically encrypts your personal data. So no one can access your bank details, not even Woofy.

If your order was placed from your account, please log in to your Customer Area using your email address and password. Click on the "My Account" option, then "My Orders" and "View Orders." You will then find the "Print your invoice" section where you can view and download your invoice.

After completing the shopping cart, you can fill in the discount code for your order before checking out. Before selecting a payment method, click "Apply Discount Code" below the list. Enter the code and click the "Apply Discount" button. Please check to see if the discount has been applied to the purchase price. You can also enter the discount code into your shopping cart page and click "Apply discount code" on the summary. Please note that if the promotional code is not verified, our technical systems will not be able to apply the discount after the order has been paid for.

Are you wondering about upcoming promotions? To stay informed, we invite you to subscribe to our newsletter and follow us on social media.