Details of delivery charges can be found on the Delivery page of our website.

For details on how to get the free shipping offer, please see the Shipping page of our website.

A list of the delivery options we offer can be found on the Delivery page of our website.

Delivery time depends on your location. Usually takes 24 to 72 hours. Please note that during sales, promotional periods and at the end of the year we are very busy processing customer orders and processing times may take slightly longer.

Delivery time depends on your location. Usually takes 24 to 72 hours. Please note that during sales, promotional periods and at the end of the year we are very busy processing customer orders and processing times may take slightly longer.

To check the status of your order, please log in to your account using your email address and password. Real-time display of the "Awaiting Payment", "Processing" or "Shipped" status of your order. To track your package, please click on the tracking number link in your order confirmation email. If you placed your order while logged into your account, you can track your package from your personal space.

You can track the status of your order 12 hours after receiving the confirmation email by using the tracking number directly on the delivery company's website. If the tracking number is not valid after 12 hours, please contact our customer service team and provide your order reference number.

If the delivery company cannot find your address and is unable to deliver, the delivery company or Woofy will contact you so we can check your address before returning the package. If your package is returned to us, we will contact you to resend your order.

If your address changes after placing your order, please contact our customer service department using the online contact form.

You can find the contact details of your delivery company by clicking on the link provided with the order number you receive in the delivery confirmation email. This link will take you directly to the delivery company's website.

Once your package arrives at the pickup point or post office, the delivery company will send you an email or SMS notification. Once the given time period has elapsed, the package will automatically be returned to the dispatcher. Can't pick up your package on time? Send an email to our customer service team stating your order number.

If you are not at home when the delivery company attempts to deliver your order, a card will be sent through your letterbox. You can schedule a re-delivery through the delivery company's website. Sometimes packages may be left at the nearest pickup point. If you need assistance, please contact our customer service team.

We're sorry to hear that your order was not completed. If an item is missing from your order, please contact our customer service team and provide your order number.

We're sorry to hear that there was an error with your order. If you receive an item that is not what you ordered, please contact our customer service team and provide your order number and a picture of the item you received in error.

If returning the product, it must be unused and in its original packaging within 7 days of receiving your order and we will perform a quality inspection upon receipt.

Woofy will take care of return costs.

When receiving the goods, please first confirm whether the the goods are complete and whether the quantity of the goods is correct.

Products ordered online have a 7-day consideration period (from the time the order is completed and picked up, including holidays). If the product is defective or sent incorrectly, Woofy provides free return and exchange services. Please contact customer service within 7 days to handle the return or exchange, such as If you apply for return or exchange after 7 days, logistics fees will be charged depending on the situation.

Returned goods must be unopened and used, or must be damaged or bulging due to non-human defects, and please keep the original packaging intact, otherwise returns will not be accepted.

We will not be able to handle returns or exchanges in the following circumstances:

1. The product has been opened and used, or has been damaged due to human factors.

2. If the purchased product is a combination product (for example: 3 packs per bag set or other special discount combinations), only the entire set will be accepted for return; if you want to keep some of the products, the price of this part of the product will be based on the original price.

3. If you want to return the product due to bad intentions or after placing a large order.

4. If you apply for a return or refund due to personal factors, if you order the same product next time, you will not be able to request another return or refund. In order to ensure the rights of consumers, please take photos of the entire process when opening the outer box of the product, and check the contents of the product in the box according to the order details attached to the box. If there is any discrepancy, shortage or damage, please report it to customer service as soon as possible, and a specialist will assist you. You serve. The unboxing video is one of the return and exchange vouchers. Please do not delete it until the return or exchange is properly processed.

1. When contacting Woofy customer service, please share the orderer’s name, contact number, order number, and reason for return. If you have any doubts about the quality of the product, please take clear photos or videos and attach them.

2. The product must be in new and unopened condition and maintain its integrity (including outer box, documents, accessories, gifts, etc.).

3. After receiving your message and confirming it is correct, we will arrange for a dedicated person to contact you. Please package the returned goods properly and keep the logistics documents. (If it exceeds 7 days, the consumer must bear the shipping cost, which will be deducted from the refund)

4. After the product is returned, we will arrange a refund/exchange as soon as possible.

5. If the defective product is determined to be due to non-personal factors, it will not be limited by the 7-day appreciation period. Please handle it with us in the above method, that is, unconditional returns and exchanges will be accepted, and consumers do not need to bear any costs. Refund instructions (to be confirmed) After the credit card payer confirms that the return is successful, the money will be refunded to the original credit card account. After the cash on delivery payment is confirmed, the refund fee will be transferred to the bank account you provided.

How do I exchange one or more items? You will need to contact customer service to describe the item you wish to exchange. Please note that exchanges can only be made for items of the same or lower price. Once the exchange is processed, you will receive a refund for the difference.

To initiate after-sales service, our team will need the following:

- Photo of the defective part (as accurate as possible)

- Order number or name of the person ordering if the product was obtained on the Woofy website

- Date of purchase with in-store or other website Copy of invoice

- mailing address and phone number